Check product authenticity with Mobil™ Anti-Counterfeit

You deserve nothing less than the quality you need to excel. That’s why we take product authenticity very seriously. Our Anti-Counterfeit Feature provides a convenient, secure way for you to confirm the authenticity of Mobil™ products you purchase or find on the shelf – ensuring that you perform with confidence.

FAQs

Why am I seeing “Further verification required” in my scan results?

You might be getting this result for any of these reasons:

You are not using the Scantrust app. Please download Scantrust from the App Store or Google Play.

Your phone is not compatible with the Scantrust app.

Your camera is having trouble scanning the Scantrust Secure 2D Code. Try moving your phone closer to the code, holding it steady, holding it at a slight angle to avoid reflections, tapping the screen to focus, or scanning the code in brighter lighting.

If these issues persist, please contact us via the Verify a product form for assistance with authentication.

Verify a product

Is my phone compatible with the Scantrust app?

The phone models that are compatible with Scantrust are listed below:

iOS devices

iPhone SE (2nd generation)
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE

Android devices

Huawei Honor 10
Huawei P10
Huawei P30
Huawei P30 Pro
Huawei Mate 9
Huawei Mate 20
Huawei Mate 20 Pro
Oppo R9s
One Plus 5
One Plus 6
Samsung Galaxy S10
Samsung Galaxy S10 Edge
Samsung Galaxy S10 Plus
Samsung Galaxy S10 5g
Samsung Galaxy S9
Samsung Galaxy S9 Plus
Samsung Galaxy S8
Samsung Galaxy S8 Edge
Samsung Galaxy S8 Plus
Samsung Galaxy S7
Samsung Galaxy S7 Edge
Samsung Galaxy S6
Samsung Galaxy S6 Edge
Samsung Galaxy S6 Edge Plus
Samsung Galaxy S5
Samsung Galaxy S5 Mini
Samsung Galaxy S4
Samsung Galaxy A5 (2017)
Samsung Galaxy A3 (2017)
Samsung Galaxy A3 (2016)
Samsung Galaxy Note 9
Samsung Galaxy Note 8
Samsung Galaxy Note 5
Samsung Galaxy Note 4
Samsung Galaxy Note 4 Edge
Samsung Galaxy Note 3
Samsung Galaxy Note 2

Click here for the most updated version of this list.

What happens if I use a counterfeit lubricant for my vehicle/equipment?

Counterfeit lubricants may cause irreversible damage to your vehicle, potentially reducing the lifespan and performance of your engine. They might also affect the eligibility of your engine warranty. We recommend using authentic products for best results.

Are all Mobil products supported by the Anti-Counterfeit Feature?

Currently, not all Mobil products are accompanied by the Scantrust Secure 2D Code. Please contact us via the Verify a product form for authentication if a product if it does not have the code.

Can I use a phone camera or other QR code apps on the Scantrust Secure 2D Code?

Scantrust Secure 2D Codes utilise unique secure graphic technology embedded in standard QR codes. Complete verification of a product can therefore only be accomplished using the Scantrust app. However, you will still be able to scan the QR code using your phone camera to access product information.

Download Scantrust from the App Store or Google Play:

What do my scan results mean?

Scan result	What it means
Genuine	Genuine product
Rescan with latest Scantrust App	Code is valid and active in the market
Further verification required	Code cannot be verified currently because of a variety of reasons : code not scanned properly, code has been scanned too many times and has been inactivated (but not necessarily counterfeit)

Verify a product

Can’t find what you’re looking for? Email us at apfdslubeline@exxonmobil.com for more information.